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TERMS & CONDITIONS

 

Caliber Home Loans, Inc. Terms and Conditions

Receipt of eStatements

Caliber Home Loans, Inc. (Caliber) agrees to make your monthly periodic statements available at myaccount.caliberhomeloans.com in lieu of sending monthly paper or hard copy statements. After you establish your online account with Caliber and register for eStatements, Caliber will no longer send you a paper statement every month. You will receive an e-mail notification each month when your statement is ready to view online at myaccount.caliberhomeloans.com.

This service is provided in strict accordance with the following Terms and Conditions. By opting in to receive eStatements: You agree that for all purposes the eStatements will be treated as the paper statements that are currently delivered to you via the United States Postal Service. Except as may be provided below, no hard copy or paper statements will be sent after you establish your online account and agree to accept eStatements in lieu of monthly hard copy or paper statements. You agree that your consent to these Terms and Conditions are binding on any person named in your account to the extent allowable by law.

  • You have the right to have your monthly statements provided in a non-electronic format. You may revoke your consent to eStatements at any time and begin receiving paper statements again. To terminate eStatement delivery, log in to your Caliber account and select “Manage Preference Center” from the Profile menu option. Select the “No” button next to the Electronic Billing Statement option. Then select “Submit” to obtain a paper copy of any statement. You may print the eStatement from the website, or you may contact Customer Service at 1-800-401-6587.
  • eStatements are deemed to be sent by Caliber and received by you on the day we send your e-mail notification from Caliber that your eStatement is available for review.
  • You are solely responsible for providing current contact information, including your e-mail address, regarding your account. Unless this information is updated by you, you will be presumed to have received notice that your eStatement is available. You may update your e-mail address and other contact information by logging into your Caliber account and selecting the "Profile" tab, in the drop down select "Manage Preference Center", input your new e-mail and click Submit. Certain state and federal laws may require that Caliber provide you with certain information in a hard copy or paper writing. You will receive such correspondence regarding your account via the United States Postal Service.
  • Caliber may terminate the eStatement service or any other online service at any time for any reason, with notice to you by delivery of a mailed statement.
  • Caliber is not responsible for third party failures, system interruptions, acts of God, or other matters not directly caused by or attributable to Caliber or Caliber’s data processing system, which prevent you from either receiving the e-mail message notifying you of the statement, or which prevent you from viewing or printing your statement.
  • The minimum system requirements for receipt of the eStatements are described in the Terms of Use.
  • Caliber is not responsible and you agree to hold Caliber harmless from liability arising from service interruptions, loss of connectivity or failure to meet system requirements arising from any failure of computer equipment or other electronic device that you use in connection receiving electronic notices on your online account. You are responsible for maintaining the minimum system requirements on such devices and equipment. Caliber from time to time may change the minimum system requirements and will notify you via e-mail of any changes.

E-Delivery of Servicing Disclosures

Caliber agrees to make certain disclosures that are required by state or federal law available at myaccount.caliberhomeloans.com in lieu of sending these notices by mail. The e-Disclosures may include, but are not be limited to, annual escrow statements and private mortgage insurance disclosures, annual privacy statements, notices related to delinquency and default, loss mitigation notices, and tax and insurance notices. After you establish your online account with Caliber and register for e-Disclosures, Caliber will no longer send you certain disclosure by mail. You will receive a notification e-mail when a disclosure is ready to view online at myaccount.caliberhomeloans.com. You have the right to have your Servicing Disclosures provided in a non-electronic format. You may revoke your consent to e-Disclosures at any time and begin receiving paper disclosures again. To terminate e-Disclosure delivery, log in to your Caliber account and select “Manage Preference Center” from the Profile menu option. Select the “No” button next to the e-Disclosures option. Then select “Submit”. To obtain a paper copy of any Servicing Disclosure, you may print the disclosure from the website, or you may contact Customer Service at 1-800-401-6587. Disclosures are deemed to be sent by Caliber and received by you on the day we send your e-mail notification from Caliber that your e-Delivery is available for review. You are solely responsible for providing current contact information, including your e-mail address, regarding your account. Unless this information is updated by you, you will be presumed to have received notice that your e-Disclosure is available. You may update your e-mail address and other contact information by logging into your Caliber account and selecting the "Profile" tab, in the drop down select "Manage Preference Center", input your new e-mail and click Submit. The minimum system requirements for receipt of e-Disclosures are described in the Terms of Use.

Account Alerts

By providing your email address to Caliber Home Loans, Inc., you agree to receive Servicing Account Notifications for your account by email. Email alerts are sent for Security Alerts, optional Alerts and other communications about your account and account transactions. If your email address changes, you are responsible for informing us of that change. You may opt-out of Account Notification at any time by logging into your account at https://myaccount.CaliberHomeLoans.com and editing your preferences.

Text Messaging

By providing your cellular phone number to Caliber Home Loans, Inc., you agree to receive Servicing Alerts for your account by text message. Text alerts are sent for account security, fraud verification, and other communications about your account and account transactions. Cellular, text and/or data charges may be imposed under the terms of the contract with your wireless carrier. Caliber is not responsible for these charges. If your mobile device number changes, you are responsible for informing us of that change. You may opt-out of Text Alerts at any time by logging into your account at https://myaccount.CaliberHomeLoans.com and editing your preferences.

Cellular Consent

By providing your cellular phone number to Caliber Home Loans, Inc., you consent to being contacted via voice call, text message or pre-recorded message by Caliber Home Loans Inc., or its authorized third party, through an automated dialing system regarding your account at any telephone number, including mobile telephone number provided. You may withdraw your consent at any time by logging into your account at https://myaccount.CaliberHomeLoans.com and editing your preferences.

Forgot Username, Forgot Password or Request for a New Verification Code

By selecting this function within the website or on the mobile app, you are agreeing to receive a one time email and text message with your username or verification code. Cellular text and /or data charges may be imposed under the terms of the contract with your wireless carrier. Caliber is not responsible for these charges.

Team Awesome Sauce and Good Gravy
Loan Consultant
NMLS#
29012 Mallard St. Dallas, TX 75093
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