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FREQUENTLY ASKED QUESTIONS

Clear, concise answers to questions frequently asked by Caliber homeowners.

New to Caliber:


How Do I Register My Account Online?

To set up your online account access, you’ll need your Social Security number and Caliber account number or the property zip code. You’ll also need your bank account and routing numbers if you’re planning to make a loan payment or set up automatic recurring payments.

To register for Caliber’s My Account services, go to https://myaccount.caliberhomeloans.com.

Next, click on the Click Here to Register link at the bottom of the page, directly under the Login link. Click here for an example of the screen that will be launched:

Enter your Account/Loan Number and last four numbers of your Social Security number, or your entire Social Security number and your new home’s zip code. Click Continue and complete the registration prompts to create your user name and password.

Where Can I Find My Caliber Account Number?

Your account/loan number can be found in several places, including:

  • Your Welcome letter
  • The first page of your monthly mortgage statement

My Account Feature Overview

When you’ve completed your My Account registration, you can:

  • Make online payments free of charge
  • Set up automatic, recurring loan payments free of charge
  • Review your loan statements and payment history
  • View and download PDF files of your monthly statements
  • Cancel your mailed statements and switch to eStatements
  • Schedule Account Alert emails

Has My Loan’s Transfer to Caliber Changed Any of the Original Terms? Are My Payments the Same?

Your terms will not change; however, your payment may change if it includes amortized ancillary fees or optional insurance products, such as life or disability insurance payments.  Ancillary amortized fees may be placed into non-amortizing fees and any optional insurance will not be transferred to Caliber.  For optional insurance, you will need to contact your insurance company or agent to set up new payment arrangements.

I Just Finished Setting up My Account, but I Never Received a Confirmation Email. What Happened?

First, check your Spam and Junk Mail folders for your confirmation email. Also, there may be a short delay in the delivery of your confirmation email. If you don’t receive this email after two hours, return to the login screen at https://myaccount.caliberhomeloans.com/ and enter your user name and password. The authentication system will generate a new verification code and confirmation email.

Still Have Questions?

Call Caliber Servicing at 800-401-6587. Our friendly Customer Service representatives are ready to assist you from
8:00 AM to 7:00 PM CST, Monday through Friday.

Loan Payment Questions:


I’ve Just Set up Recurring Payments, but My next Loan Payment Will Be Due Before the Recurring Payments Are Scheduled to Begin. How Can I Make My next Payment?

You can make a single "one time" payment online, by mailing us your next payment, or by contacting Customer Service and paying by phone. Payments by phone may incur a service charge. These options will not affect the recurring payments you’ve scheduled.

Can I Make a Loan Payment with a Credit Card?

Credit cards are not accepted by Caliber. We accept payments from your bank accounts or debit card, or a mailed money order or cashier’s check.

I Want to Make Sure I Don’t Forget to Make a Payment, but I’m Really Busy. What Can I Do?

You can set up recurring payments online through your preferred bank account at My Account. Depending on the frequency you choose, Caliber will automatically deduct your mortgage payment from the account. This service is free of charge.

Need a Payoff Statement?

  • Request a payoff statement online at My Account.
  • After login, click on Loan Details and select Payoff Request from the drop-down menu.
  • You may also fax your request to 405-608-2003.

What Are My Loan Payment Choices?

You have three options for making monthly loan payments:

  • Pay online by going to https://myaccount.caliberhomeloans.com.
  • Mail a check or money order to Caliber Home Loans, PO Box 650856, Dallas, TX 75265-0856.
  • Call Customer Service at 800-401-6587. Paying by phone may incur a service charge.

What Are My Online Loan Payment Choices at My Account? Can I Customize My Payments?

Yes! Choose from several convenient payment options, including:

Recurring ACH payments: Save time and never forget to make a loan payment again! Our Automated Clearing House (ACH) option "remembers" for you, and it’s provided free of charge. Your Caliber loan payment will be automatically withdrawn from your checking or savings account. Below are the options for recurring ACH payments:

  • Monthly Payments: Choose a date that is on or before your loan’s official grace period to schedule each payment. With this option, you may also choose to make additional payments to your loan’s principal each month.
  • Bi-Weekly Payments: Pay down your loan’s principal faster by setting up an ACH payment for half of your monthly payment every two weeks on the weekday of your choosing, Monday through Friday. You'll be making one additional payment every 12 months without shortening your loan's term.
  • Semi-Monthly Payments: You may choose to split up each payment, and to have half of your monthly payment withdrawn twice per month. For example, you may choose to have half of your payment posted on the 1st day of the month and the other half posted on the 15th of every month.

One-Time Monthly Payments: Your payment will be automatically withdrawn and will post to your account on the date you specify. Any payments made after 10:00 PM CST, or on weekends, will take two business days to be credited to your loan. All one time drafts take a minimum of one business day to post and can be scheduled up to one week in advance.

How Do I Set up My Preferred Payment Schedule?

Log into your account at https://myaccount.caliberhomeloans.com and hover over the Make a Payment option on the menu bar. Next, select Free Recurring Payments from the drop-down menu and click Get Started. Be sure to have your checking or savings account and routing numbers available.

How Do I Make Loan Payments by Mail?

Write your Caliber account number on a check, cashier’s check or money order payable to Caliber Home Loans and send it to the address below. Be sure to allow seven to ten days for your payment to arrive.

Caliber Home Loans, Inc.
P. O. Box 650856
Dallas, TX 75265-0856

What Are My Telephone Payment Options?

You have two options for paying by phone:

  • Call our Automated Payment Line 24/7 at 800-401-6587. Be sure to have your account number available. Please allow one business day for your payment to post to your account.
  • Call 800-401-6587 and ask to speak to a Customer Service representative. Our representatives are available Mondays through Fridays from 8:00 AM to 7:00 PM CST. Payments requested after 4:00 PM CST will post the next business day.

Will I Have to Pay a Service Charge for Making Payments Online or over the Phone?

Payments made online (with a routing number and account number), including one-time, recurring, bi-weekly, and semi-monthly payments do not incur a charge. Payments made over the phone, through our Automatic system or by a Customer Service Representative and with a debit card or ACH, may incur a charge.

What’s Included in My Monthly Loan Payment?

When your loan was originated, your loan payment amount was set up using an amortization schedule, which includes principal and interest for each payment. Depending on your loan’s interest payment structure and the length of time you’ve been making these payments, there are two possible scenarios:

  • If your loan has a daily simple interest calculation, a portion of your monthly payment will go towards interest. No portion of the principal will be paid until you’ve paid all interest due.
  • If your loan does not have this type of interest calculation, a portion of each loan payment will be applied to your loan’s principal, the balance of the funds borrowed. Another portion goes to the interest, which is what you’ve been charged for the loan.

Your payments may also include an escrow payment, which consists of funds reserved to pay your taxes and homeowner’s insurance premiums. The escrow portion of your payment would be added to your escrow account balance.

If you purchased your home with a down payment less than 20%, your payments may also include mortgage insurance premiums.

Here are details of each portion of a typical loan payment:

Principal: This is the portion of your payment that gradually reduces the balance that you borrowed.

Interest: The interest you pay is the cost of borrowing money. If you have a fixed-rate loan, this will not change unless you refinance. If you have an Adjustable-Rate Mortgage (ARM), your loan’s rate will adjust up or down at scheduled times – usually once every 12 months.

Taxes: Most loans require an escrow account and will collect one-twelfth of your annual property tax amount in this account with each mortgage payment.

Insurance: Since your annual homeowner’s or hazard insurance premiums are only paid once a year, they’re considerably larger than most monthly bills. An escrow account that’s attached to your loan makes your tax and insurance premiums easier to manage as you pay 1/12th of each bill every month.

Mortgage Insurance: This is different than homeowner’s insurance, and is usually due if you bought your home with a small down payment. This is because most loans with less than 20% equity require Mortgage Insurance, or MI to protect your lender in case of default.

There are two main types of mortgage insurance, depending on your loan and the type of property you purchase. If you have a conventional loan, you may be paying PMI. If you have an FHA or USDA loan, you may be paying MIP. These are annual Mortgage Insurance Premiums paid once a year, but collected monthly from borrowers. PMI and FHA MIP are paid monthly. USDA MIP is paid annually.

If you’ve purchased a condominium unit, you’re required to buy insurance that protects your condo unit’s interior structure. This coverage is often described as “HO-6” and may also protect personal belongings and liability.

I Won’t Be Able to Make This Month’s Loan Payment by My Due Date. Will I Have to Pay a Late Charge?

Depending on your loan program, you may have up to 15 calendar days to make a monthly payment without incurring a late charge. Refer to your loan’s Closing Disclosure for details of your loan’s grace period, and how late fees are calculated.

How Long Will It Take for My Payment to Be Posted to My Account after Caliber Receives It?

Online payments received Monday through Friday before 10 PM CST will be posted the next business day. Online payments received after 10 PM or on the weekend will be posted in 2 business days.

Payments received via USPS that are delivered Monday through Friday before 12 PM (noon) CST will be posted the same day. Payments received Monday through Friday after 12 PM (noon) CST or on the weekend will be posted the next business day.

Payments made over the phone, either by a Customer Service Representative or through the Automated Payment Line, Monday through Friday before 4 PM CST, will be posted the same day.  Payments made over the phone after 4 PM CST or on the weekend will be posted the next business day.

Payment Posting Times

Online Payments:
  • M-F before 10 PM CST: Next Business Day
  • Sat/Sun or after 10 PM CST: 2 Business Days
Mailed Payments:
  • Delivered before 12 PM (noon) CST: Same Day
  • Sat/Sun or after 12 PM (noon) CST: Next Business Day
Phone Payments (IVR or CSR):
  • M-F Before 4 PM CST: Same Day
  • Sat/Sun or after 4 PM CST: Next Business Day

Still Have Questions?

Call Caliber Servicing at 800-401-6587. Our friendly Customer Service representatives are ready to assist you from
8:00 AM to 7:00 PM CST, Monday through Friday.

Escrow Questions:


What Is an Escrow Account?

An escrow account is an account that’s set up to collect funds for paying your annual property taxes and/or homeowner’s insurance premiums. Other items like mortgage and flood insurance may also be included.

Why Does My Home Loan Include an Escrow Account?

Many loans require an escrow account to help guarantee your taxes and insurance payments are always made on time, and that your insurance coverage is adequate. Escrow accounts also enable us to offer you competitive rates, as the possibility of your home’s taxes or insurance becoming delinquent is reduced.

Other advantages of having an escrow account include:

  • Easier, month-to-month payments toward your annual property taxes and insurance premiums. Instead of having to produce the entire payment when due, an escrow account only requires you to pay 1/12 of these costs each month, plus any cushion amount required on your loan.
  • You won’t have to pay these yourself, as Caliber will take care of this for you.

What Bills Are Covered by My Escrow Account?

Typically, the funds in an escrow account pay:

  • Property taxes
  • Homeowners/Hazard insurance premiums
  • Mortgage insurance premiums if required
  • Flood insurance premiums if required
  • Condo unit owners’ insurance if required

An escrow account doesn’t pay:

  • Interim tax bills, supplemental tax assessments, or any other fees that are not included in your property tax bill
  • Homeowners’ Association (HOA) fees
  • Premiums for coverage such as personal property insurance
  • Utility bills

I Received a Check from Caliber Home Loans Because My Escrow Account Had a Surplus. I’d Rather Put These Funds Back into My Escrow Account. How Can I Do This?

For the fastest service, deposit your escrow surplus check into your own account and add funds to your escrow account when making your next monthly payment. We do not advise that you endorse the check and return it to Caliber, since this incurs risk if the check is lost or stolen before it arrives at our offices.

I Just Reviewed My Escrow Statement. It Has More Funds than Required to Pay the Escrowed Items. Why Do I Need to Keep Spare Funds in My Escrow Account?

When managing an escrow account, Caliber maintains a “cushion” of extra funds to cover any increases in your insurance, tax or other premiums associated with the account. These extra funds are usually equal to two months’ monthly premiums, and help prevent unforeseen shortages in your escrow account.

For example, if your annual homeowner’s insurance premium is $2,000, we would maintain a cushion equal to around $334. Here’s how we calculated this cushion: $2,000 ÷ 12 months = $166.67. Two extra months of escrow “cushion” contributions would equal $333.33.

I Would Rather Pay My Annual Taxes and Insurance Premiums Myself. Can I Close My Escrow Account?

Some, but not all types of loans permit you to cancel an escrow account. For example, escrow accounts are mandatory for FHA loans.

To request that we cancel your escrow account, send correspondence to: Caliber Home Loans Escrow Dept., P.O. Box 5880, Springfield, OH 45501. Be sure to include your loan account number and the signatures of all borrowers on your request.

My Loan Doesn’t Have an Escrow Account, but I Would Prefer to Manage My Taxes and Insurance with One. How Can I Ask for Escrows to Be Added to My Loan?

To add escrow, please sign and return an Escrow Agreement Letter to Caliber Home Loans, Inc. Escrow Department, P.O. Box 5880, Springfield, OH 45501.

Requests take about 45 days to process. Once approved, we will inform you of your monthly escrow payments by mailing you an Escrow Analysis Statement.

How Often Do You Review My Escrow Account?

We review your escrow account at least once a year, although we will perform a second review if:

  • Your property taxes and/or insurance policy premiums change
  • We have recently acquired your loan
  • You request an off cycle analysis

What Happens to My Escrow Funds If I Pay off My Loan Early?

If you have surplus funds in your escrow account, they will be refunded directly to you by mail. Please allow 30 days for your check to arrive.

I’ve Just Received an Escrow Analysis Letter from Caliber Telling Me That My Monthly Escrow Payments Are Increasing. What Caused This?

Generally, an increase in your monthly escrow payments are the result of increased property taxes or insurance premiums. Please refer to Section 3 (Escrow Account History) of your Escrow Analysis statement for details.

Still Have Questions?

Call Caliber Servicing at 800-401-6587. Our friendly Customer Service representatives are ready to assist you from
8:00 AM to 7:00 PM CST, Monday through Friday.

Property Tax Questions:


I Received a Bill for My Property Taxes. Do I Need to Send It to Caliber?

If your loan has an escrow account, you won’t need to send your tax bill to us. We will pay your property taxes for you with the funds you’ve already deposited in your escrow account.

If your loan does not have an escrow account, you will need to arrange payment directly with your county or parish tax office/assessor.

I Recently Paid My Taxes to the Local Assessor, but You’ve Just Sent Me a Letter Telling Me That That My Taxes May Be Delinquent. What Should I Do?

Sometimes it will take several weeks for your tax assessor to inform Caliber that you’ve paid your taxes. If this happens, send us proof of your recent tax payment. This can be a copy of the receipt you received from your tax office, or a copy of both sides of your cancelled check.

Write your Caliber Home Loans account number on each copy before mailing it to: Caliber Tax Department, P.O. Box 961247, Ft. Worth, TX 76161-0247. You may also fax your proof of payment to 817-826-1258.

I Haven’t Been Able to Pay My Property Taxes, and I’ve Just Received a Tax Sale Notice. What Should I Do?

Contact the Caliber Tax Department at 844-815-6406. The Department is open Mondays through Fridays from 8:00 AM to 7:00 PM CST.

I’ve Received a Supplemental Tax Bill from My County. What Should I Do with It?

Supplemental tax bills may be issued during your first year in your new home. These are issued when your property’s new assessed value is higher than its previous value. These are not included in escrow accounts as they are not issued every year, so you will need to make arrangements to pay it.

If you can’t pay your supplemental tax bill by its due date, contact Caliber’s Tax Department at 844-815-6406 or send it to Caliber Tax Department, P.O. Box 961222, Fort Worth, TX 76161-0222. You may also fax it to us at 509-797-8974. Be sure to write your Caliber loan account number on the bill before faxing.

Check your loan’s payment history on your next monthly statement, or online. Tax payments generally take two to four weeks to post to your account after Caliber sends the payment to your tax authority.

I Received a Homestead/Tax Exemption for My Home. Where Do I Send It?

Make a copy of your exemption paperwork and send it to Caliber’s Tax Department at P.O. Box 961222, Fort Worth, TX 76161-0222. You may also fax it to us at 509-797-8974. Please be sure to write your Caliber loan number on the exemption before sending it to us. We may review your escrow account and send you a revised Escrow Analysis if your exemption has lowered your tax bill by more than $500. Otherwise, your account will be analyzed annually according to our state schedule.

Who Should I Contact If I Have Additional Questions?

Call 844-815-6406 or fax correspondence to 509-797-8974.

Still Have Questions?

Call Caliber Servicing at 800-401-6587. Our friendly Customer Service representatives are ready to assist you from
8:00 AM to 7:00 PM CST, Monday through Friday.

Insurance Questions:


I Received an Insurance Check for Damages to My Home. What Do I Need to Do?

Contact our Loss Draft Department at 1-866-940-2335 to discuss details of your claim with one of our insurance specialists. They will be able to tell you how to handle the claim funds. You can also upload all of the required claim documents or track the progress of your claim by accessing www.insuranceclaimcheck.com/calib.

I Received a Past Due Notice From My Insurance Company, What Should I Do?

Please contact the Caliber Insurance Department at 1-866-825-9268 between 9am to 7pm Eastern time, Monday through Friday for assistance.

My Loan is Escrowed, When Will My Insurance Be Paid?

Once a bill is received from your insurance company, payment will be issued within 21 days of the due date. This time frame allows for mailing and posting by your insurance company for the new term. To view recent insurance payments made on your loan, follow the steps below:

 

Steps to view Insurance Payments:

  • Log in to your account to view the Accounts Detail page
  • Select the Loan Details menu option
  • Select the option to view Payment History/Activity

 

I’m Shopping Around for New Homeowner’s Insurance Coverage, as I Want to Lower My Premiums. How Do I Make Sure My New Insurance Provides Adequate Coverage?

Make a copy of all of the pages of your current insurance policy, so you can show it to other insurance agents or companies. Your current policy contains details of your home’s value and other information – things new insurers will need to know before providing a new quote for coverage.

I’ve Just Moved My Homeowner’s Insurance Coverage to a New Agent/Insurance Company. How Do I Notify Caliber of This Change?

Write your loan number on your new insurance policy’s declarations page and send it to Caliber Home Loans, P.O. Box 7731, Springfield, OH 45501-7731. You may also fax it to 937-525-4120 or update your insurance information online at: www.MyCoverageInfo.com, reference PIN CT731.

I Changed Insurance Companies and Received a Refund Check from My Previous Company. What Do I Need to Do with the Refund?

This will depend on the payee on the check.

If the check is made out to Caliber Home Loans and you have an escrow account, send it to Caliber Home Loans Escrow Dept., P.O. Box 650856, Dallas, TX 75265-0856. This will prevent a future escrow shortage and also informs us that you’ve switched insurance companies.

If the check is made out to you, you may deposit it to your account. We recommend that you transfer these funds to your Caliber escrow account when making your next monthly payment to prevent a future shortage.

If you do NOT have an escrow account, keep the refund! It’s yours.

My Insurance Company Has Cancelled My Homeowner’s Coverage. What Should I Do?

Your insurance company must provide you with a reason why your coverage was cancelled. You may contact your current insurer and ask that they reinstate coverage, or shop for new coverage from another insurer.

It’s important that you renew your homeowner’s insurance as soon as possible, as your home loan requires it. If your home becomes uninsured, Caliber will have to purchase insurance for you and bill you for it. Insurance purchased by a lender may be more expensive than your previous coverage, and may not provide you with your preferred level of coverage.

If you did not pay your insurance premium because you’re having financial difficulties, call Customer Service at 800-401-6587 to discuss your options.

What Is a Mortgagee Clause?

This is a clause in an insurance contract that entitles a named mortgagee (Caliber Home Loans) to be reimbursed for damage or loss to the property. This protects your lender (Caliber Home Loans) so we can ensure the damage is completely repaired and the property is brought back to its original state. An insurance claim check will have two payees - Caliber Home Loans and the borrower - on the check.

What Is Mortgage Insurance?

Mortgage insurance is NOT the same as homeowner’s insurance. Mortgage insurance makes it possible for lenders to offer financing with low down payments, as it protects them against non-payment. Your mortgage insurance costs may be added to your monthly loan payments, or you may pay it at closing.

If you have a conventional loan, you may be required to have private mortgage insurance (PMI), while FHA loans may require you to pay Mortgage Insurance Premiums (MIP).

Still Have Questions?

Call Caliber Servicing at 800-401-6587. Our friendly Customer Service representatives are ready to assist you from
8:00 AM to 7:00 PM CST, Monday through Friday.

PMI / Conventional Questions:


Will My PMI Drop off Automatically?

When the principal balance of your mortgage is first scheduled to reach 78% of the original value of the secured property (based solely on your initial amortization schedule), your monthly PMI costs will be removed from your loan. PMI also terminates automatically at midpoint of your contract terms as long as your loan is current and you have a good payment history.

When Can I Ask Caliber to Stop My PMI?

If you have a loan with private mortgage insurance, we follow HPA guidelines and will auto-terminate when your loan to value reaches 78% based on your original amortization schedule. However, you have the right to request PMI removal at any time. Please read the requirements and follow instructions on how to submit an MI Removal Request form to Caliber. If you would like to see if you may qualify for cancellation online, please follow the steps below.

Steps to Request PMI Removal:
  1. Log in to your account.
  2. Click Escrow.
  3. Click Mortgage Insurance.
  4. Click the MI Removal Eligibility button.
  5. Follow the instructions on the MI Removal Request form to submit the request to Caliber.

If you are unable to process the request online, please contact Caliber Home Loans at 1-800-401-6587 or send a written request to Caliber Home Loans Inc. PMI Department, P.O. Box 272556, Oklahoma City, OK 73137-2556. We will review your loan account to determine if you meet the requirements for mortgage insurance removal. Please allow 30 days for us to complete our review.

Why Did I Receive the PMI Disclosure Statement?

The Homeowners Protection Act of 1998 requires Caliber Home Loans to send borrowers with PMI an annual written statement informing you of your right to cancel or terminate PMI.

Still Have Questions?

Call Caliber Servicing at 800-401-6587. Our friendly Customer Service representatives are ready to assist you from
8:00 AM to 7:00 PM CST, Monday through Friday.

FHA MIP Questions:


How Do I Pay My FHA Loan’s Mortgage Insurance Premiums (MIP)?

Your FHA MIP payments are included in your monthly loan payment.

What Is UFMIP?

UFMIP stands for Up-Front Mortgage Insurance Premium. This must be paid when your loan closes, although it can be added to your loan amount.

FHA MIP Cancellation Guidelines

Our ability to cancel your FHA loan’s MIP depends on several factors, including when it was originated, the amount of your down payment, your loan’s term, and your loan’s current loan-to-value (LTV) ratio.

If your loan was finalized on or after June 3, 2013, the FHA requires MIP to be paid for 11 years if your original LTV is 90% or lower, and for the life of the loan if it’s over 90%.

If your loan was finalized as of October 4, 2010, and if your FHA term is more than 15 years, your monthly mortgage insurance payments will be cancelled when the LTV reaches 78%. This is calculated based on the original value of your FHA home loan, and only if you paid the annual MIP amounts for at least five years.

If the term of your FHA loan is 15 years or less, with an LTV of 90% or greater, the monthly mortgage insurance payments will stop when the LTV reaches 78%. Mortgages with an LTV of 89.99% or less will not be charged annual mortgage insurance premiums.

If your loan was finalized on or after April 18, 2011, FHA made a change to their MIP factors which impacted the 15-year loan. Now, there is MIP on LTVs greater than 78%. LTVs less than or equal to 78% may not require MIP.

Still Have Questions?

Call Caliber Servicing at 800-401-6587. Our friendly Customer Service representatives are ready to assist you from
8:00 AM to 7:00 PM CST, Monday through Friday.

HOA Questions:


What Is a Homeowners Association?

Homeowners associations (HOAs) are organizations which deal with the upkeep of common areas and establish standards of acceptable behavior for the building or community. For example, HOAs may issue guidelines for lawn and garden upkeep, visitors, and pets.

Most HOAs are run by a board, with members all elected by their fellow property owners. The board may have officers, with the most common roles being secretary, treasurer, president and vice president.

HOA board meetings typically follow formal rules and set agendas. How well the HOA sticks to its rules of how to discuss issues may vary somewhat, depending on the level of involvement from owners in the community, among other factors.

I’m Thinking of Buying a Condominium, but I’m Not Sure How I Feel about HOAs. Can I “opt Out” of Being Involved with the HOA?

Sorry, this isn’t an option. All homeowners must pay HOA dues and follow its guidelines and rules. If you’re considering purchasing a property with an HOA, it’s always a good idea to talk to other property owners if possible, so you’ll know if you’ll be comfortable living with its HOA.

I Received a Homeowners’ Association “HOA” Delinquent Letter. To Whom Do I Send It?

Your HOA payments are not part of your escrow account. If you’re having difficulties making your monthly HOA payments, send the delinquency letter together with an explanation of your financial difficulties to:

HOA.Statements@caliberhomeloans.com 

You may also mail these to:

Caliber Home Loans, Inc.
2600 S. Douglas Road, Suite 800
Coral Gables, FL 33134
Attn: Condo/HOA Department

Still Have Questions?

Call Caliber Servicing at 800-401-6587. Our friendly Customer Service representatives are ready to assist you from
8:00 AM to 7:00 PM CST, Monday through Friday.

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