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FREQUENTLY ASKED QUESTIONS

Clear, concise answers to questions frequently asked by new Caliber homeowners.

Mortgage Servicing FAQs

Login to our website, myaccount.caliberhomeloans.com , and select Manage Statement Delivery Preferences from Profile menu. Choose Enroll Me to receive online statements, agree to the Terms and Conditions for eStatements, and Save preferences. Once registration is complete, you will receive a monthly email advising you when your eStatement is available for viewing. 

Send your request in writing, including your account number, name and signature. Mail the request to Caliber Home Loans, Inc., P.O. Box 24610, Oklahoma City, OK 73124 or fax the request to 1-405-608-2003. Your request must be received by Caliber 10 days prior to the scheduled draft date to stop payment. If you stop Recurring Electronic Payments, you will need to re-enroll if you wish to use the service again.

Please contact Customer Service at 1-800-401-6587 to request a payoff amount. The representative will ask you what day you plan to pay off the loan and provide you with the payoff amount over the phone. The payoff amount can also be sent by letter in the mail or by fax for your records.

Please contact us at 1-800-401-6587 or visit myaccount.caliberhomeloans.com and login to your online account to confirm we have already received your payment. If the payment was mailed, please allow about 7 - 10 days for us to receive and process.

You may not be receiving paper monthly billing statements for several reasons. Please contact us at 1-800-401-6587 to find out why.

There is no cost to apply for a modification. Please contact us and we will tell you what information to submit for an evaluation.

You can send your HOA letter by email send to HOA.Statements@caliberhomeloans.com or by Mail:


Caliber HOA Department
2210 Enterprise Drive
Florence, SC 29501

You're welcome to reinstate the loan at any time up until the point of executing the deed-in-lieu paperwork, or signing closing documents for a short sale.

Taxes & Insurance FAQs

Please contact the Caliber Home Loans Loss Draft Processing Department at 1-866-940-2335 to determine if the check can be endorsed and returned to you or must be sent to Caliber Home Loans for monitoring of the repairs. Once this has been determined, the claim check can be mailed to the below address:

Caliber Home Loans, Inc.
Attn: Loss Drafts Department
One Assurant Way
Springfield, OH 45505

Please send the new insurance information, with the loan number reflected on the documentation, to Caliber Home Loans by faxing it to 937-525-4120 or by mailing it to the below address. Also, you may update your insurance information online at www.MyCoverageInfo.com, referencing PIN CT731.

Caliber Home Loans, Inc.
P.O. Box 7731
Springfield, OH 45501-7731

Please contact Caliber Home Loans at 1-800-401-6587, or send a written request to the below address, to determine if you meet the requirements for mortgage insurance removal.

Caliber Home Loans, Inc.
PMI Department
P.O. Box 165069
Irving, TX 75016

Please provide a copy of your proof of tax payment. This may be a tax receipt or a copy of the front and back of your cancelled check. Please write your Caliber Home Loans account number on each document provided. This documentation should be mailed to P.O. Box 961247, Ft. Worth, TX 76161-0247. You may also call 844-815-6406 for further instructions.

You may contact the Caliber Home Loans Tax Department at 844-815-6406. Tax bills may be faxed to 509-797-8974 or mailed to the below address:

Caliber Tax Department
Attn: Taxes
P.O. Box 961222
Fort Worth, TX 76161-0222

Escrow FAQs

Any remaining escrow funds after the loan has been paid in full will be returned to you 21 days after payoff funds are applied.

When your loan originated, the terms of your loan documents stipulated you would provide adequate insurance coverage on your property and Real Estate taxes would be paid. Your mortgage loan agreement allows Caliber Home Loans to pay delinquent real estate taxes or provide insurance coverage in the event you have failed to maintain adequate insurance coverage or pay your property taxes. Prior to disbursing taxes or insurance premiums on your behalf, correspondence was sent informing you we needed either proof of insurance coverage or evidence your taxes have been paid. You may contact our Customer Service Department at 1-800-401-6587 for more information.

Please send insurance policies and requests for payment to:

Caliber Home Loans, Inc.
P.O. Box 7731
Springfield, OH 45501-7731


Please send all tax bills to:

Caliber Tax Department

Attn: Taxes
P.O. Box 961222
Fort Worth, TX 76161-0222

 

Escrow shortages are created when the loan is analyzed and the current escrow deposit was not sufficient to cover the most recent real estate tax bills or the current insurance premium. Should you have questions regarding your escrow shortage, you may call 1-800-401-6587.

Team Awesome Sauce and Good Gravy
Loan Consultant
NMLS#
29012 Mallard St. Dallas, TX 75093
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